Managed Services Ongoing Support and Maintenance

Retain Paragon's technical experts to maintain your website or application so you can focus on managing your business.

Paragon's approach to Managed Services

After a website is launched, the dynamics between an organization and its implementation partner must evolve.  An entire team of full-time resources are no longer available or necessary, but maintaining a team with domain knowledge and Sitecore expertise is essential.  This is where Paragon's Managed Services is an ideal option.  The support program provides a flexible range of monthly hours, assists in prioritizing tasks, and clearly communicates with clients so that the transition from the "all hands on deck" build to an part-time ongoing maintenance model still provides the peace of mind of knowing experts are available when needed.

Development Support

The Paragon team will address minor enhancements, bug fixes, and other small projects, giving you a timely lifeline for assistance.

  • Development resources dedicated to your account
  • Ticket-based submission of development items
  • Unused hours roll over into the subsequent month

Infrastructure Support

A cost-effective way to address ongoing maintenance and monitoring of your website servers and hosting environment.

  • Worry-free upkeep of your servers and hosing environment
  • Automated backups, disk space monitoring, security patches and hardware performance monitoring

Training and Strategy

Work with our dedicated, certified trainers and strategists to learn and implement the latest Sitecore tactics and best practices.

  • Training delivered by a dedicated trainer
  • Guidance on marketing automation best practices and configuration

Learn More About Our Training Programs

24/7 Support Services

24/7 Support gives you the assurance that your digital properties are supported and maintained around the clock.

  • Worry-free upkeep of your servers
  • Predictable monthly cost
  • Development resources dedicated to your account
To learn more about our pricing and packages, fill out the form below, or call us at 440.684.3101.