Turning Waiting Into Health Outcomes
Why and How Telehealth Waiting Rooms Offer the Right Context for Patient Engagement
Download Our White Paper
An Electronic Health Record’s Virtual Visit functionality offers the holy-grail for healthcare marketing—personalized content with no risk of exposing PHI. In this guide, we’ll explore how the significant rise in telehealth visits due to the COVID-19 pandemic presents a unique opportunity to create a virtual “waiting room” experience that can accelerate the shift from managing your health data to managing your healthcare, and ultimately – managing your health.
We explore how to maximize the technology and the use of “virtual waiting rooms” to engage and activate patients in their health journey – with the ultimate goal to foster positive health outcomes. In this paper, University Hospitals’ Medical Director of Telehealth Dr. Brian Zack and Paragon’s Chief Experience Officer Matt Hummel share their insights on the current and future landscape of the virtual care experience.
Read our white paper today to learn:
- Statistics around telehealth visits during the COVID-19 pandemic and projections for future usage
- How to optimize the waiting room experience in the virtual environment to better drive patient engagement and promote positive health behaviors
- Sample use cases for how population and personal health data can be effectively integrated in a fully authenticated virtual patient waiting room to create a relevant and contextual patient experience
- Anticipated and anecdotal challenges, and how to get started
As we think about providers, payers and technology partners – there is a spirit of technological innovation in today’s healthcare delivery that has been accelerated in response to COVID-19. But we shouldn’t stop because we’ve reached a certain threshold. Continued increases in operationalizing telehealth will improve care, and that’s the ultimate outcome.
Brian Zack, MD MPH
Medical Director, Telehealth, University Hospitals
