Managed Services

Onshore, Experienced & Dedicated Support

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Ensuring your site’s success, from day 1 to day 1,001.

Paragon’s full-service managed services team is by your side, as you need them.

There are many factors that make our managed services engagements unique. First, we offer access to our full team of resources – including certified SitecoreEpiserver, and .NET developers as well as our research, strategy and user experience design experts.  From small web enhancements to large-scale digital projects, our solutions-focused team provides efficient, agile and nimble support to virtually any sized project.  Each client is paired with a dedicated Services Manager that learns their business inside-out, and an expert team of resources tailored to their precise needs.  Whether it’s Paragon’s traditional managed services to handle the daily operations and support of your web technology, or specialized solutions such as strategy and design – you’ll get peace of mind knowing you have a trusted partner to manage, maintain and evolve your digital customer experience. 

Platform Support

Led by 4 MVPs and over 40 certified developers, our Sitecore & Episerver Development Support program is a cost-effective way to maintain and enhance your website.

Custom .NET Applications

Development support to address ongoing maintenance of your .Net system, website, or custom applications – staffed by at least two .Net development resources dedicated to your account.  

Infrastructure Maintenance

Worry-free upkeep your infrastructure – including backups, disk space monitoring, security patches, hardware performance monitoring, OS and software updates and more. 

Digital Strategy, Marketing & Design

Comprehensive services including omni-channel strategy, user experience design support, contextual marketing, personalization, A/B testing, analytics and more.   

Cloud-Based Solutions

Cloud-based services and technical support to automate and enhance your business operations by effectively monitoring and maintaining a cloud environment.

24×7 Maintenance & Support

Rest easy knowing our infrastructure engineers and certified developers are on call 24×7 to maintain the health your site.

What you get, every time.

Technical Expertise | A team of Sitecore, Episerver, .NET or other custom application development resources from our 40+ certified developers, including 4 MVPs.
Dedicated Team | A dedicated Paragon Services Manager – your single point-of-contact with oversight and management of staff, monthly reporting, and streamlined transfer of larger requests to Paragon project teams.
Value-Based Engagements | Prompt feedback and estimates, predictable monthly costs, and access to specialized resources at a discounted cost – with the value of unused hours rolling over into subsequent months.
Reliable Support Framework | A ticket-based submission for development itemssupport during business hours EST, and our own current Paragon-hosted development environment.

Technical Partnerships:

Flexible Engagements

We tailor each support engagement to meet your needs – whether that’s purely development or in combination with infrastructure, design or strategy support.  Our unique contracts offer you the backing of Paragon’s whole team – allowing us to bring in support as needed for each project.  

Development “Buckets”

Buckets of monthly hours allotted for development support.

Server Maintenance

Monthly management & upkeep based on the number of servers.

Blended Service Arrangements

Retainer-style contracts for flexible use across all services.

I will say that the Paragon team has been amazing. Your team is delivering what I expect to get from a vendor. It is refreshing.

Shelley Marshall, Digital Marketing Director, UPMC Pinnacle

Location-Specific Online Ordering & Curbside Pickup

Bob Evans

Bob Evans and their customers were hungry for an easier, more trackable online ordering experience. See how we delivered an integrated and intuitive rebuild.
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Bob Evans Website Redesign

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